Description:
Why is it that some people seem to recover from setbacks better than others? They have good resilience which enables them to cope despite setbacks and rejection. Both are common within a workplace such as a call-centre. Improve your ability to bounce back quicker and stronger and develop the skills to deal with challenging situations. The aim of this course is to explore and work towards being more resilient and to understand how being resilient helps in improving self-confidence, self-esteem and mental wellbeing.
By the end of the course, I will be able to:
Understand some of the characteristics of resilience.
Identify events, barriers and obstacles that impact resilience.
Understand why resilience is important in all areas of your life.
Recognise how you can develop resilience skills.
Prepare to use resilience skills to help manage negative effects when dealing with difficult situations, such as career setbacks and rejection.
Course information sheet